At Potomac Falls Health & Rehab, we exist to provide the most caring, compassionate, and complete rehabilitation we can. We care about what we do and strive to have that care reflected in our daily interactions. We are responsive to the needs of our patients, residents, their families, and our dedicated staff, practicing continuous improvement in the pursuit of excellence. We’re able to do this by the testimonials that our patients and family members leave us. Providing the best care is not just because it’s our job, but because it’s our calling.
Our Staff is dedicated to the care and recovery of our patients and residents. Whether you are here to settle in or looking for a speedy, complete rehabilitation, our expertise, training, and skill is at your service. We believe a caring, committed staff is the key to comprehensive and active rehabilitation. From skilled medical professionals to responsive maintenance workers, Potomac Falls Health & Rehab Center understands the value of the human touch.
Almost every day, we receive warm, wonderful testimonials from former patients, their families, and friends. We thank them for taking the time to praise the excellent care they received, for telling us about their recovery and for sharing their experience with us, which we in turn share with you here.
“My mother needs full care that only a Skilled Nursing Facility can offer. She has been there 3 years now and she is well taken care of. The facility is well maintained inside and outside. The staff, including the front desk and maintenance, are friendly and try to accommodate any concerns I have in a timely manner. I’m very grateful that my mother was accepted into Potomac Falls SNF community.”
Valdo Rogers
“As a retired nurse who worked in the industry, I was skeptical about admitting to Potomac Falls following a four-day hospital stay. When I admitted to the center I could not get out of bed due to pain. The nursing team was great and worked quickly to get my pain under control. The therapy team was very encouraging! They worked with me to develop an individualized plan specific to my needs. My husband was confident in the staff and my care team. Therefore, he did not feel he had to be at the center every day. The coordination of care was great. I am happy to say that fourteen days later…..I was able to discharge to home!”
Mrs. Keyser
“There are no words to express our gratitude to all of you. I can’t name individuals but each of you who cared for our mom know who you are. She told us that she was always treated with kindness and compassion by her Potomac Falls “family.” God bless you, each and every one.”
Jeff W.
“This is truly a resident-centered facility. The staff are amazing and dedicated to catering to the needs of their residents. I would suggest anyone in need of a little rehabilitation and TLC to check out Potomac Falls Health and Rehab!”
Angel O.
“My sister was admitted here for rehab. They have been wonderful!!! Always trying to accommodate her needs and food preferences. The staff is so friendly and helpful! I love this facility…it’s so new and very clean with nice spacious rooms! Sis is doing sooooo much better! Thank you Potomac Falls Health and Rehab… from our entire family!”
Lucia Manoukian
I wanted to say thank you for the care you gave my dad during his stay at PFHR. Special thanks to Betty and Alicia …you are awesome!”
Deb Shriver
Last week was a tough one, but one evening he came in just to give Nana Josephine a big hug! She was so happy when she told me about it. Showing love and compassion for a patient when no one is watching is the most authentic act of true service! Everyone shows genuine care and interest for my grandmother when she was struggling to get outside for some sun, and an employee offered her his sunglasses! What a thoughtful gesture – Honestly, it’s only one of many rave reviews I have for him during her stay
Linda (for Josephine)
“To the entire staff at Potomac Falls Health & Rehab,
I would like to extend my sincere thanks for the wonderful care and the heartfelt kindness you showed my Mom, Virginia . Having to see my dear Mom go through so much at her age is extremely emotional. I’m very grateful that she was able to finish her rehab at your facility. Potomac Falls is bright, cheery, and beautiful, but it is the people that make it such a warm and respectful place in the medical care of the ones we so love. To the director, the doctors, nurses, techs, and aides, my deepest thanks for a job well done. You are all credits to your profession and assets to your employer, but most important, you are all kind and loving people. God bless you all.”
Dennis Begle
“I was a patient at your facility in September 2014 and again in January 2015. The quality of care, the quality of your staff that interfaces with patients, your therapy personnel, and nurses are all geometrically better than in September, you are doing a great job to make Potomac a high- end first-class facility. Good job.”
“On February 2nd, my mom, Mary Kane, passed away while under the care of the staff at your facility. I wanted to share my sincere appreciation and admiration for the outstanding work all of your folks have done, and continue to do, to look, after my mom and the other residents. Typically, your profession suffers from a lot of negative media reporting. After dealing with my mom’s declining health and the degree of difficulty it presented to me I have considerable respect for what your team does, every day, for a large population of seniors with a very diverse set of health challenges.
On a personal note, I was humbled by the number of staff members who made a point of coming up to me and offering their condolences, and in some cases, short stories of why they liked looking after my mom. Frankly, I was moved to tears. It was a testament to the kind of person she will always be in mind’s eye and heart.
You should take justifiable pride in the professionalism of your entire staff. Hats off to hiring the caliber of the people you have on board. I would be remiss in not citing one individual in particular, Peggy Hojnakci, the LPN and supervisor for the wing mom resided in. Like all the staff I’ve dealt with, Peggy’s dedication, professionalism, and human kindness was reassuring for me in this time of loss.”
Vincent A. Pratuch
“A short note to express my appreciation for the care my father, James, received at Potomac Falls. He was first a resident of Cameron Glen then one of the first patients in the new facility in Sterling. I was in the building almost every day and had a chance to meet many members of the staff from the receptionist to the maintenance crew, dining room staffs on 3 of the 4 dining areas. I received special assistance from the Nutrition team and could not forget the Nursing staff and the various CNA’s that provided his daily care. Everyone greeted me with a smile each day.
At times the staff and I disagreed on how best to care for my father; the good thing was we always reached a compromise. Overall dad was treated with kindness and caring. At his passing he was 93, he was a vital person that loved people and enjoyed communication with others. My mom spoiled him with his favorite foods, your staff worked overtime to accommodate his eating oddities. When we could no longer care for my father in our home; we were blessed to find an organization to provide a safe comfortable residence for him in his final days.
Please let the staff know our family appreciates them and everything they did for my father. Treating patients like their family is a special gift; we were blessed to have dad at Potomac Falls.
Thank you again for all you do.”
Russell E. Peck