I wanted to say thank you for the care you gave my dad during his stay at PFHR.  Special thanks to Betty and Alicia …you are awesome!

-Deb Shriver

Chandis Parris, “You Got Caught Caring” on June 7, 2015

On behalf of my mother, Virginia Begle, I would like to thank you for the wonderful care that was provided to her during her stay at Potomac Falls Health & Rehab. It is very emotional for me, having to see my mother endure major health issues as her age. Upon her being admitted to your facility with its bright and comfortable atmosphere, I was able to take a deep breath and be at ease. You approached both my sister and I with a lovely smile and a complete explanation of the procedures and care that would be provided for my Mom. You conducted your business in a professional manner while being so personable and caring towards my family. Your kindness towards my family helped to give me peace of mind after a very stressful day. Chandis, you are a true credit to your profession and an
asset to your employer. My sincere thanks for a job well done.

-Dennis M. Bogle

Samuel, “You Got Caught Caring” in May 2015

Samuel gives help with a smile!

Last week was a tough one, but one evening he came in just to give Nana Josephine a big hug! She was so happy when she told me about it. Showing love and compassion for a patient when no one is watching is the most
authentic act of true service!

-Linda (for Josephine Price)

Mike, “You Got Caught Caring” in May 2015

Mike shows genuine care ad interest for my grandmother when she was struggling to get outside for some sun, he offered her his sunglasses! What a thoughtful gesture – Honestly, it’s only one of many rave reviews I have for him during her stay!
-Linda Ables

To the entire staff at Potomac Falls Health & Rehab,

I would like to extend my sincere thanks for the wonderful care and the heartfelt kindness you showed my Mom, Virginia Begle. Having to see my dear Mom go through so much at her age is extremely emotional. I’m very grateful that she was able to finish her rehab at your facility. Potomac Falls is bright, cheery, and beautiful, but it is the people that make it such a warm and respectful place in the medical care of the ones we so love. To the director, the doctors, nurses, techs, and aides, my deepest thanks for a job well done. You are all credits to your profession and
assets to your employer, but most important, you are all kind and loving people.

God bless you all.

-Dennis Begle

I was a patient at your facility in September 2014 and again in January 2015. The quality of care, the quality of your staff that interfaces with patients, your therapy personnel and nurses are all geometrically better than in September, you are doing a great job to make Potomac a high end first class facility. Good job.

When I arrived at Potomac I had not eaten in ten or more days. Your director of dietary services and dietitian put me on soft food regiment and now I look forward to three meals a day. They were wonderful, as was your chef who provided the food so I could eat it. Thank them all for me.

Please thank Gina Damiano who is a wonderful asset for your company. She is understanding, concerned, and very action oriented.

-Submitted on February 8, 2015

On February 2nd, my mom, Mary Kane Pratuch, passed away while under the care of the staff at your facility. I wanted to share my sincere appreciation and admiration for the outstanding work all of your folks have done, and continue to do, to look, after my mom and the other residents. Typically, your profession suffers from a lot of negative media reporting. After dealing with my mom’s declining health and the degree of difficulty it presented to me I have considerable respect for what your team does, every day, for a large population of seniors with a very diverse set of health challenges.

On a personal note, I was humbled by the number of staff members who made a point of coming up to me and offering their condolences, and in some cases, short stories of why they liked looking after my mom. Frankly, I was moved to tears. It was a testament to the kind of person she will always be in mind’s eye and heart.

You should take justifiable pride in the professionalism of your entire staff. Hats off to hiring the caliber of the people you have on board. I would be remiss in not citing one individual in particular, Peggy Hojnakci, the LPN and supervisor for the wing mom resided in. Like all the staff I’ve dealt with, Peggy’s dedication, professionalism, and human kindness was reassuring for me in this time of loss.

-Vincent A. Pratuch

A short note to express my appreciation for the care my father, James E. Peck received at Potomac Falls.He was first a resident of Cameron Glen then one of the first patients in the new facility in Sterling.

I was in the building almost every day and had a chance to meet many members of the staff from the receptionist to the maintenance crew, dining room staffs on 3 of the 4 dining areas. I received special assistance from the Nutrition team and could not forget the Nursing staff and the various CNA’s that provided his daily care. Everyone greeted me with a smile each day.

At times the staff and I disagreed on how best to care for my father; the good thing was we always reached a compromise. Overall dad was treated with kindness and caring.

At his passing he was 93, he was a vital person that loved people and enjoyed communication with others. My mom spoiled him with his favorite foods, your staff worked overtime to accommodate his eating oddities.

When we could no longer care for my father in our home; we were blessed to find an organization to provide a safe comfortable residence for him in his final days.

Please let the staff know our family appreciates them and everything they did for my father. Treating patients like their family is a special gift; we were blessed to have dad at Potomac Falls.

Thank you again for all you do.

-Russell E. Peck